Staff Rights & Responsibilities

KNOX COUNTY PUBLIC LIBRARY STAFF CODE OF SERVICE

The Library’s mission is “To meet the informational, educational, and cultural needs of the community.”

Library visitors of all ages and walks of life will find easily accessible library materials in a clean, safe, organized environment staffed with courteous people.

All visitors, whether in person, on the telephone or via the Internet, will be welcomed graciously and impartially, without discrimination.

Prompt, helpful service to the public will take precedence over the library staff’s internal assignments andinterpersonal communications. All information shared with library patrons will be based on reliable, current resources and delivered in an appropriate manner.